Shipping & Returns

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Returns Policy

We offer a full no quibble 30-day guarantee on all orders.

You should expect to receive your refund within 7 working days of giving your package to the return shipper, however, in most cases, you will receive a refund more quickly. 

If you need to return an item, simply login to your account, view the order under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Cancellation

You may cancel your order up to the day your order is prepared for shipping. If your order has already been prepared for shipping please see above for our Returns policy. If you would like to cancel an order, please email info@ellapure.com we will do all we can to ensure we process your request before your order is shipped.


Invoicing

You will receive an automated Order Confirmation when you place your order. You will also receive a tax invoice with your items. Should you need a copy invoice, please e-mail accounts@ellapure.com